Casper is not responding to my messages and I have to wait 35 minutes to get through customer service! Voice your opinion today and hear what 5988 customers have already said. Casper customers say they sleep better on a Casper* *Based on a randomized survey of Casper mattress product owners conducted in January 2020. Casper is only selling directly to its US-based customers. I bought this mattress thinking I would get great service… I bought this mattress thinking I would get great service. Still nothing from Casper. Check out what 5,981 people have written so far, and share your own experience. For this kind of issue, the mattress would have needed to be returned or exchanged within the trial period. All three Casper mattresses (branded the ‘Hybrid’, ‘Casper’ and ‘Essential’), all of which were Best Buys in our tests, are no longer available to order. Why do these companies lie to customers? Customer Service. Casper Customer Service Whenever you have a question about your mattress, you can get in touch with Casper and ask for their opinion or advice. I wish we had gone with a non foam mattress. Courtyard Casper: Great Customer Service - See 236 traveler reviews, 44 candid photos, and great deals for Courtyard Casper at Tripadvisor. Go Search Hello Select your address Explore DIY & craft ideas. Casper is still running its returns service. Terrible mattress, don't buy. Find helpful customer reviews and review ratings for Casper Sleep Foam Mattress, Queen 10" at Amazon.com. I emailed Casper support to start a return process. Hilton Garden Inn Casper: Customer Service - See 716 traveller reviews, 84 candid photos, and great deals for Hilton Garden Inn Casper at Tripadvisor. Do you agree with Casper’s star rating? I paid for white glove delivery. The "warranty" meant absolutely nothing. I sent the mattress back and got another one 1 and a year later the same again. No thank you. The Casper mattress is a great product. When I asked Casper for the status they told me to call the financing company PayBright. If I am not able to arrange a date, I will remove the charge from my credit card secondary to the defective item and then see how quickly Casper arranges to have the bed frames removed from house. Casper’s customer service has helped earn them A+ BBB rating. Go through them before you visit us in Casper for a pleasurable vehicle-buying experience. Do you agree with Casper’s star rating? While this is certainly not ideal, I’d first like to assure you that this scent is a completely non-toxic indicator of new foam and should dissipate over time.To help get speed along the process, I’d encourage you to try any of the following!Before airing out your mattress for a few hours, strip the sheets off your bed and unzip the outer cover to remove physical barriers to air flowMake sure the room is well ventilated and air is being circulated regularlyWith the cover zipped on, you can also try walking across the top of the mattress for a minute or two — this will push air in and out of the mattress and help it air out a little faster!I know you have stated that some of these steps have been taken to try to get rid of the smell I just wanted to get these instructions over to you to ensure all steps are taken properly.Unfortunately, scent isn't covered by the warranty because all of our foam mattresses do retain a scent to some degree. within a year we had to two indents in the bed where you slept and that is only place you can sleep. When it comes to customer service and ease of return, the reviews are generally quite positive. They give you 100 nights to try it out so I figured I had nothing to loose. Some complaints about Casper are focused on customer service, including claims that service representatives dodged communication when a customer requested a return. I wrote them again asking for the status of my refund. About 6 months in and I totally love the mattress. Had it for three years now and it’s completely saggy and painful to sleep on. Finally, Casper adds the third layering of … you basically leave your indent of your body in this mattress and that's where you will move to every time. Read honest and unbiased product reviews from our users. I had a Casper mattress delivered, it was all matted. Isn't that their job? Best Western Plus Casper Inn & Suites: Superb Customer Service - See 683 traveler reviews, 72 candid photos, and great deals for Best Western Plus Casper Inn & Suites at Tripadvisor. Great Service I was confused about how to go about writing my book but Casper Writing Hub made my life so much easier by writing one for me just the way I wanted it. Casper Buick GMC Cadillac's customer reviews testify its success story. There has been no follow-up to any of my calls. Go through them before you visit us in Casper for a pleasurable vehicle-buying experience. The initial customer service, Faith, that I spoke to seemed very helpful. I purchased the Casper memory foam mattress ,two memory foam pillows , a duvet and mattress protector . Check out what 5,985 people have written so far, and share your own experience. The company refuses to place them with new ones although they are less than 2 years!!! I’m so sorry to hear that your mattress has retained a scent after quite some time. That did NOT happen. That did NOT happen. My experience of this mattress (I got the Kingsize) is nightly pain and discomfort and very little sleep. Account & Lists Returns & Orders. If I am not able to arrange a date, I will remove the charge from my credit card secondary to the defective item and then see how quickly Casper arranges to have the bed frames removed from house. When I asked Casper for the status they told me to call the financing company PayBright. It is stil working but curved shape scares us. Refer & Earn. Leesa vs. Casper customer service and reviews Many people consider customer service quality an important part of making a purchase, especially when shopping online. I even went to the casper store to see the mattress in person Down pointing arrow +1 888.498.0003 . I am delighted with the quality and comfort of everything I bought, easily the best bedding that I've ever had....wish I'd purchased sooner.I found the process of ordering ,payment and delivery very simple .I took delivery just days after ordering and the delivery men were excellent.They removed my old mattress, placed the new one on the base for.me and took the old one away and were very obliging and polite.I thoroughly recommend this company and the products ...excellent . Business Details. However, no summary by star rating is available. I wanted to schedule a return but I have difficulties with my home because the staircase is so narrow, I needed to let their moving team know to bring ropes so the mattress could be lowered over the balcony. © 2021 Trustpilot A/S. I bought pillows and washed them according got the instructions on their tags and they blew up inside my washing machine. The mattresses were shot. Do you agree with Casper's TrustScore? We received the following message from Casper:"Thanks so much for reaching out about your mattress! She even sent me an email indicating that she would arrange for the delivery company to deliver and assemble the new frame and remove the old frame. Using social proof in your marketing helps to highlight the value of your brand to a more receptive audience. No one tests mattresses like we do. †Awards & claims include ratings & reviews of prior Casper mattress models & reviews of online customer experience. Beneath their customer reviews, you can read tweets from customers, adding further to the legitimacy of their reviews. You can get that for cheaper. Do you agree with Casper’s star rating? It is stil working but curved shape scares us. Skip to main content Hello, Sign in. I have had a frustrating experience with the delivery of the mattress and had to cancel my order. Get performance ratings and pricing on the Casper The Casper mattress. I did want to return it but they seem to have done a runner from europe. (Our team suggest for you to keep the mattresses … We’ll update this guide when we can collect a good sampling of comments about Casper… If A few weeks later, I received a gift basket from Stonewall Kitchen filled with pancake mix, blueberry jam and syrup, sent from Casper and the person I was speaking with after my bed foundation … fair enough they sent me another one. Customer support by phone is also no longer possible. Some cited difficulties with the returns process – although Casper has won an award for the quality of their customer service. I opened it immediately on my bed. Read honest and unbiased product reviews from our users. I would suggest continuing airing out the mattress, washing the cover and the bedding, and perhaps using a fabric refresher spray to help with that scent.If you have any questions or concerns, please feel free to reach right back out!". Nope they make customers work for it. After a little more than two years, both my wife and started to wake up with sore backs, shoulders and hips. I’m so sorry to hear that your mattress has retained a scent after quite some time. like he was a Delphi. I opted for a replacement and the new mattress … The cover is removable but hand wash only, which mostly defeats the purpose. There has been no follow-up to any of my calls. It's been one month since my mattress was picked up and I still dont have my money back in my account. Sounds like Casper is aware of this issue. About 6 months in and I totally love the mattress. Takeaway Casper and Nectar are two established bed-in-a-box brands. All rights reserved. It was easy to order online, delivered on time, easy to unpack with easy to follow instructions. DAMAGED BED DELIVERED AND NO CUSTOMER SERVICE. When I had my new Essential mattress delivered, it was defective (it didn't fully expand when taken out of the packaging). Casper Buick GMC Cadillac's customer reviews testify its success story. Great mattress and I love it and its real comfortable too! Find helpful customer reviews and review ratings for Casper at Amazon.com. This is either UPS lying or Casper lying. I sent the mattress back and got another one 1 and a year later the same again. The Casper Pillow has crimped microfiber fill with an outer cushioning layer, resulting in a ‘Medium Soft’ feel. Find helpful customer reviews and review ratings for The Casper Original Foam Mattress, UK Double (135 x 190) at Amazon.com. Some customers praise their improved sleep quality, saying their aches and pains have gone and praise all things Casper. According to its website, Casper mattresses ordered since 14 May are only entitled to a 30-night sleep trial. I emailed Casper customer service and within a couple of days, a new foundation was delivered to me, free of charge. I chose not to return to my cart. Bought two mattresses, both comfortable and did the Job 12 months in one side is flat, contacted customer service to be told to measure the edges, use a spirit level, use string blah blah and fobbed off. Mine from years of being in the Army and my husband from being run over by a truck two years ago. Later that night, I noticed the fabric on the bed frame was torn. I had no response from Casper except that they scheduled the pickup. You can call Casper at toll free number, write an email, fill out a contact form on their website casper.com, or write a letter to Casper Sleep Inc, 230 Park Avenue South, 13th Floor, New York, New York, 10003, United States. within a year we had to two indents in the bed where you slept and that is only place you can sleep. The Casper Down Pillow is a breathable, ultra-plush pillow filled with ethically-sourced down and feather fill. The mattress arrived well packaged and on time. The company did absolutely nothing to help us or address our issues. Casper Screens consumer reviews, complaints, customer service. Poor reviews mostly say the mattress was either too pricey or too firm, or that customer service was an issue. I'm not PayBright's customer, I'm their customer. The initial customer service, Faith, that I spoke to seemed very helpful. Call 2- (Casper Customer Service)We think this is not a product quality issue, so we are not going to reach out to that team on your behalf, sorry. But at a fraction of the cost, and with the same shipping, returns, warranty, and customer service, you’re still getting majority of the perks of a Casper for a fraction of the cost. I'm extremely disappointed that I chose to purchase from them. I ordered a mattress on September 16th and still haven't received it on September 28th. Uncomfortable after a few months. New GMC truck was in service for 11 days for work. Some customers are more sensitive to heat from foam mattresses. The "warranty" meant absolutely nothing. Both Leesa and Casper get … If you’re going to spend the money, get another mattress. Takeaway Casper and Nectar are two established bed-in-a-box brands. Marketing is great but don’t be fooled- this is a low quality foam mattress that will last for a few months and no more. Why can't their customer service reps pick up the phone and call PayBright and then get back to me with a status update? With how it is now, the cheapest IKEA foam mattresses on our guest bed offer more support. | Read 2,941-2,960 Reviews out of 5,985 . Your purchase includes One Casper Original Foam Queen Mattress, 2020 Model with cover Mattress dimensions: 60” W x 80” L x 11” H. Foam weight: 79 lbs Softer foam around the shoulders provides more relief-push feel to the upper body. A new frame was laid across my garage 6 days later. Casper customers say they sleep better on a Casper* *Based on a randomized survey of Casper mattress product owners conducted in January 2020. It should have taken a click of a mouse button to do so!I was able to get the same thing delivered from a different source in three days. For this kind of issue, the mattress would have needed to be returned or exchanged within the trial period. Sales (307) 202-9782; Service (307) 224-4355; Call Us. No one tests mattresses like we do. Our verdict: if the Essential is for a dorm room, for children, a guest bedroom, or a more temporary mattress fix, it’s one of the best deals out there. When I explained that I wouldn't be able to take occupancy until the 25th and that I would be driving down from Seattle on the 24th and that I was concerned the product could be stolen. Only the latest review will count in the company's TrustScore. I wanted to schedule a return but I have difficulties with my home because the staircase is so narrow, I needed to let their moving team know to bring ropes so the mattress could be lowered over the balcony. Three phone calls later, I still do not have a date for assembly. Great mattress and I love it and its real comfortable too! Browse Casper Customer Reviews Sanity Saved! Love it! The Casper mattress is a great product. At the time I would have considered another Casper mattress, but not with this level of customer service. Certainly not the case. Called Casper "customer service" and was told, by "Josh" that it won't be delivered until Monday. I will now try to reach out to the delivery company directly. I was in a hurry and made it harder for myself. Casper is not responding to my messages and I have to wait 35 minutes to get through customer service! Call PayBright and then get back to sender aches and pains have gone and praise all things Casper the... Tried to get in touch with Casper but with no luck mostly defeats the purpose new foundation was to! Price on Tempur-Pedic mattresses Covid and need to distance, i noticed the on. 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