FREE SHIPPING & RETURNS, ONLINE & IN STORE, FREE PICK UP IN STORE IN 2 HOURS & UP TO 7 DAYS FOR PICK UP (WEEKENDS INCLUDED). Always free2-Day Shipping, fittings& returns. I found Ray Ban/Luxottica Group warranty info and followed instructions. ... (CEC) we issue to you, or to keep it for your records. ... do so in the safest, cleanest manner, packed and shipped by a carefully trained staff member after undergoing extensive checks. After waiting for hours on chat an agent told me I could select a different paid after I mailed my defective pair in and to reach out to them again after I sent mine in. At this point the glasses have been in their possession longer than they have been in mine. Refunds normally arrive within 15 business days of receipt. I was careful with them the whole two months I owned them. In June I asked for an update and was told I would recieve the glasses in July. 3. Jan 3, 2021, 03:04pm EST. I bought a pair of glasses for a friend in cash from a lencrafters as a surprise gift. Whether you made your purchase in person or online, you can always return products at one of our Sunglass Hut stores. Sunglass Hut password assistance. PROBABLY:????? I am also having an awful experience with Luxotica Group - I sent two pairs of sunglasses for repair - A pair of $300+ Prada glasses and my husbands Ray Bans - 6 weeks after sending them in I get a letter stating that I would owe another $20 for the repair of the glasses, that was totally fine with me, but I wasn't sure which pair they were referring to, so I called to find out and it was then and only then that they let me know that they had received the box with the letter stating that there were two pairs of glasses enclosed for repair but that only one pair had been received. Text refund Another common text scam comes in the form of a text refund. Special Online CE Benefit for Luxottica Associates! I am beyond frustrated. Luxottica and Oakley shares surged after the Italian sunglass maker announced plans to buy its U.S. rival for $2 billion. if there's been any accidental damage, scratches, wear and tear or breakage). Copyright © Luxottica Group - P.IVA 10182640150 - All Rights Reserved. I called the customer service today, and request for an update, and the representative told me "It is PROBABLY because your sunglasses is sent to Italy and fix it and bring back to US." How can you even rate customer service when they make it impossible to reach them! Does luxottica do credit checks and extensive work history Asked July 18, 2017 Luxottica does background checks but not an extensive work history check or credit check. Refunds can take up to 3 working days to process and up to 10 working days to reflect in your account depending on the method of payment. (I'm not happy with current selection) This process began in mid March 2010. I then waited and additional 3 weeks for the repairs to be completed. You can add manage your calendar, confirm your meetings and check the latest news and updates on the Group’s website and social media accounts directly from your smartphone. Keep in mind, this discount may only be used once and may not be combined with other discounts or promotions. Remember, your package needs to be post-marked on or before 90 days after your purchase for a refund. I have been trying to call the 800 number for 2 days and get nothing but a busy signal. I sent in $12.50 with broken glasses and another $35.00 by phone. I recieved a letter on May 10th requesting $17 (additional repair charge) which I sent on May 20th. It is always best to check with your state board or governing body regarding their procedures and protocols for license renewal. Can you please give me their number? They would investigate and get back to me in 30 days!!! Purchased a pair RayBan RB3320s aviators for $130.00 on June 06th. Buy MAUI JIM sunglasses - although more expensive, they sent me new glasses and case in less than 10 days!!! RayBan says the website is the only way. Good luck dealing with this RUDE company that has NO customer service or care in the world for their customers. The check was processed few months ago. At first, she worked as a horse massage therapist, but … Please fill in your plan information below to check your eligibility with Ray-Ban.com We accept most of the major insurance companies and require just a few details to … If you have any query call on above given official number or visit official website for any kind of details information. Go to Shopping Bag and change your Shipping Method or ship to a APO/FPO. All rights reserved. exchange or refund up to 10 days after purchase. Unfortunate to see good brands destroyed by people lacking the most basic business accumen. I sent out my sunglasses with USPS, certified and insured on April 4, 2011. You fail. Starting out in 1971 as a small kiosk in Miami, Sunglass Hut is now the leading international retailor of sunglasses and is part of the Italian-based Luxottica Group, the world’s largest eyewear company. Write a comment Share. Mail your purchase back to our Customer Care Center within 90 days. You selected APO/FPO as your Shipping Method but your are not shipping to a APO/FPO. Another 6 weeks later the glasses arrived but the broken parts were missing. A link to the password reset process has been sent to {0} Please check your mail box. Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe, and a strong, well-balanced brand portfolio. Just bring your product, proof of purchase and original packaging into a store within 90 days of your purchase, and we'll provide you with a complete refund. It is sometime amazing that a size of company like Ray-Ban partners with a company like this. The Luxottica "warranty" is less than worthless as far as I can tell. But when it happens to sunglasses bought at Sunglass Hut, we replace them with the same pair (or equivalent, if unavailable) at 50% off the original price. You will receive an email notification when we refund the price of the item(s). I sent in a pair of rayban's that I broke (the arm snapped in half) Luxottica (McDonough, Ga) in Feb of 11, with a $12.50 processing fee. Website optimized for Chrome REFUNDS AND REPLACEMENTS. They have no idea what happened to the Ray Bans amd no intention of helping me find out, it is my fault. Welcome To Luxottica is an application that helps you accessing to Luxottica’s Headquarters in a simple & fast way. Glassdoor is your resource for information about Luxottica benefits and perks. SALE - UP TO 50% OFF You will have to pay the shipment costs for returning the product: however, after reviewing the product to ensure it has not been damaged and is complete, Luxottica will refund you for the full amount of your order. Might be worst customer service ever. You can easily give and take your product with the help of LensCrafters policies. Italian craftsmanship and design since 1957. Today is September 30, 2011 (about 5 months), and nothing received. Please allow up to 10 days for your refund to be processed. They said I should call back on Monday, since they will shipped out the new glasses, not the repaired one on Monday, which means I need to waste another 30 minutes on the phone with this stupid company for tracking information. If you have any query call on above given official number or visit official website for any kind of details information. Nope! Original review: Nov. 11, 2020. It's my tiny revenge. Fewer than that, and the check is a fake. You will have to pay the shipment costs for returning the product: however, after reviewing the product to ensure it has not been damaged and is complete, Luxottica will refund you for the full amount of your order. I wish to never have to deal with them again!!! Check More – BevMo Return Policy. Simply go to MissingMoney.com and type in … Today is Nov. 3rd and I still have no sunglasses. Laurent, QC H4S1E8It usually takes 3 to 5 business days to process your return once it's received at our Customer Care Center. Glasses in for repair which was still covered by warranty from lens crafters. They sure have a nice setup, you pay good money for defective products from their companies and then they get to play games with you about their lack of service. it would cost $87.00 to repair...outrageous. With many Sunglass Hut locations, you can find a store near you to return in person within 90 days. In mid August (2 months later) my case arrived at my home but not my glasses. I found Ray Ban/Luxottica Group warranty info and followed instructions. purchase and return the product and packaging in its original condition. For additional questions, comments or concerns, please contact Oakley Standard Issue at standardissue@oakley.com or 1-800-525-4334. Why on earth should the manufacturer's warranty for DEFECTS cover your INTENTIONAL DAMAGE to them? What is their number! It is now almost August and after spending countless minutes in the [protected] que only to be hung up on, or put in eternal hold, then hung up on. - 沪ICP备10214716号-9. LUXOTTICA AFTERSALES OAKLEY.COM OTD REF#: (TO BE PROVIDED BY OAKLEY STANDARD ISSUE) 101 Greenwood Industrial Pkwy Suite 385 McDonough, GA 30253. In order to experience all the content on sunglasshut.com, please enable JavaScript.We promise that sunglasshut.com is a safe online destination where you can shop fearlessly. For further information on how to request support, check out our page here. 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